PRIVACY POLICY

1. Who We Are

This Privacy Policy explains how SALVERA LTD collects, uses, stores and protects your personal information when you visit our website, contact us, or purchase our products or services.

The data controller is:

SALVERA LTD
Company number: 16891544
111a Burnt Oak Broadway, Edgware, England, HA8 5EN

For questions about this Privacy Policy or how your personal data is handled, please contact us using the contact details provided on our website.

2. What Personal Data We Collect

Depending on how you interact with us, we may collect personal information including your name, email address, telephone number, billing and delivery address, order and purchase information, communications with us, and information you provide when making an enquiry or requesting an appointment.

We may also collect limited technical information when you use our website, where necessary for website functionality, security and analytics.

Payment information may be processed securely by our payment service providers. We do not normally store complete payment card details ourselves.

3. How We Use Your Data

We may use your personal information to:

• Process and fulfil your orders and arrange delivery.
• Process payments.
• Respond to enquiries and manage appointments.
• Provide customer service and manage exchanges.
• Maintain appropriate business and financial records.
• Operate, protect and improve our website and services.
• Prevent fraud or misuse.
• Comply with our legal and regulatory obligations.

Where permitted by law, we may also contact you about Salvéra products, collections, events or services. Where consent is required for marketing, we will obtain it before sending such communications.

You can unsubscribe from marketing communications at any time.

4. Legal Basis for Processing

Under UK data protection law, we must have a lawful basis for processing your personal information. Depending on the circumstances, we may rely on:

• Contract — where processing is necessary to provide products or services you have requested or to fulfil an order.
• Legal obligation — where we need to process information to meet legal, tax, accounting or regulatory requirements.
• Legitimate interests — where processing is reasonably necessary for operating, protecting or improving our business and those interests do not override your rights.
• Consent — where you have specifically agreed to particular processing, such as certain marketing communications or non-essential cookies.

5. How We Share Your Data

We do not sell your personal information.

We may share personal information where reasonably necessary with trusted third parties that help us operate our business, such as payment processors, website and e-commerce providers, delivery and courier companies, IT and hosting providers, accountants, professional advisers and other service providers acting on our behalf.

We may also disclose information where required by law or by an appropriate legal or regulatory authority.

6. International Transfers

Some of the service providers we use may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure it receives an appropriate level of protection in accordance with UK data protection law.

7. How Long We Keep Your Data

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service and meeting legal, accounting, tax or regulatory requirements.

Different types of information may therefore be retained for different periods.

When personal information is no longer required, we will securely delete, anonymise or otherwise dispose of it where appropriate.

8. Your Rights Under UK GDPR

Depending on the circumstances, you may have the right to:

• Request access to the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of your personal information.
• Request restriction of certain processing.
• Object to certain uses of your personal information.
• Request the transfer of certain personal information.
• Withdraw your consent where we rely on consent.

These rights do not apply in every circumstance, and certain legal exemptions may apply.

To exercise your rights, please contact us using the contact details provided on our website.

9. Contact & Complaints

If you have any questions, concerns or requests regarding your personal information or this Privacy Policy, please contact:

SALVERA LTD
Company number: 16891544
111a Burnt Oak Broadway, Edgware, England, HA8 5EN

If you are unhappy with how we handle your personal information, you have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.